Can I cancel or change my order after I place it?

Orders cannot be modified or cancelled once placed. Please review your shipping address, size, and item details carefully before checkout.

I entered the wrong address — what can I do?

If your order hasn’t shipped yet, email us immediately at playersclubintl23@gmail.com with your order number. Once an order is processed or shipped, we cannot guarantee address updates. If a package is returned to us due to an incorrect address, reshipping fees apply.

My order says delivered but I didn’t receive it.

If tracking shows Delivered (or Signed for), the order is considered delivered. For high-value orders, a signature may be required. Please check with your building/concierge, neighbors, or carrier first. If you still can’t locate it, email us with your order number. Once a package is marked delivered by the carrier, we may need to open a claim with them.

Do you restock sold out items?

Most items are limited and may not restock. If you’re looking for something specific, contact us and we’ll let you know if it’s possible.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards and supported payment providers displayed at checkout. All payments are processed securely.

WILL I BE CHARGED SALES TAX?

Sales tax is applied where required by law based on your shipping address and will be calculated at checkout.

Do you ship overseas?

Yes — we offer international shipping where available. International orders ship DDU (Delivered Duties Unpaid) unless stated otherwise. The customer is responsible for any duties/taxes/fees due on delivery.

How long will it take to get my order?

Processing times vary based on volume. Once shipped, delivery times depend on the carrier and destination. All delivery times are estimates and not guaranteed.

How do I track my order?

When your order ships, you’ll receive a tracking email. If you don’t see it, check spam/junk or email us with your order number.

My tracking hasn’t updated — is that normal?

Yes. Carriers may take 24–72 hours to update tracking. If it hasn’t moved after several days, reach out and we’ll help.

Do you accept returns or exchanges?

Due to the exclusive and high-value nature of brand-new designer goods, ALL SALES ARE FINAL.

Are there any exceptions?

A return or refund will only be considered for:

• Incorrect item shipped
  
• Item arrived damaged (must be reported within 48 hours of delivery with clear photos of the item + packaging)
  
• Authenticity concerns, supported by a reputable third-party authentication service
  

If approved, refunds are issued to the original payment method. Any signs of wear, odor, or tampering will result in denial.

What if the item doesn’t fit?

We do not accept returns for sizing or fit issues. Please review measurements and product details before purchasing.

Do you sell authentic items?

Yes — authenticity is a top priority. If you have a concern, contact us with your order number and details.

Are all items brand new?

We specialize in brand-new designer goods unless explicitly stated otherwise in the product description.

Will the item look exactly like the photos?

We do our best to represent items accurately, but colors and appearance may vary slightly depending on your screen/device.

ARE ANY ITEMS PRE-OWNED OR CONSIGNED?

Unless explicitly stated in the product description, all items sold by PLAYERSCLUB are brand new and unworn.

Do you have a physical store?

Yes. Visit us at:
17 Kent Ave , Brooklyn, NY 11249

What are your store hours?

Monday–Saturday: 12pm–8pm
Sunday: 12pm–6pm
Walk-ins are always welcome.

Do I need an appointment to shop?

No — walk-ins are always welcome.
Private shopping is optional for clients who prefer a more personalized experience.

How do I book a private shopping appointment?

Use our Private Shopping page or email us at playersclubintl23@gmail.com with your preferred date/time and what you’re looking for.